Exchange & Returns

EXCHANGE & RETURNS

At Noor Azhari, every order is handled with personal care and attention to detail. Once an order is received, our team reaches out directly to the client to confirm sizing, preferences, and all order details to ensure the piece is prepared exactly as requested.

Because each order is carefully reviewed and confirmed with the client prior to processing, purchases are considered final once completed. This personalized approach allows us to ensure that every piece arrives exactly as expected, minimizing the need for exchanges or returns.

We kindly encourage clients to review product details and sizing information when placing an order. Our team is always available to assist and guide you through the selection process to ensure the perfect choice.

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ONLINE ORDERS

All orders placed through noorazhari.com are personally confirmed with the client before preparation and delivery. During this process, our team ensures that sizing, design details, and any specific preferences are clearly verified.

As a result of this direct communication and confirmation process, orders are considered final once completed.

In the rare case that an item arrives damaged or incorrect, please contact our Customer Care team and we will gladly assist you.

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IN-BOUTIQUE PURCHASES

At Noor Azhari, each piece is selected with the guidance and attention of our Fashion Advisors to ensure the perfect choice for every client. During in-boutique appointments or in-person consultations, we carefully review the design, sizing, and all relevant details with you before completing the purchase.

Because every item is thoroughly inspected and confirmed with the client at the time of purchase, all in-boutique sales are considered final.

For bespoke or customized orders, our team takes particular care to confirm measurements, preferences, and design details directly with the client. This personalized process allows us to prepare each piece precisely as requested and helps ensure that the final garment reflects exactly what was envisioned.

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DEFECTIVE OR INCORRECT ITEMS

While all purchases are carefully confirmed and considered final, we understand that rare situations may occur.

If you believe you have received an item that is defective or incorrect, please contact our Customer Care team within 48 hours of delivery or purchase, along with proof of the issue.

All requests will be reviewed by our team, and when applicable, we will work with the client to provide an appropriate resolution.